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| INSPECTION |
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| AUDIT |
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| SUPPLIER
MANAGEMENT |
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| PRODUCTS
& CLIENTS |
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| ABOUT
AMREP |
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Fixing
a Supplier Production Problem or Else
The customer wanted a ‘COMPLETE
AMREP QUALITY TEAM' to solve the production and
quality problem of a supplier in Taiwan. This team had to
include:
- An AMREP Level 4 Manufacturing
Specialist
- An AMREL Level 3 Systems
and Methods Specialist
- 2 AMREP Level 2 Process
and Inspection Specialist
- 15 AMREP Level 1 Quality
Inspectors
The request was urgent because for several months the Customer
Quality Assurance VP of the company making sophisticated headsets
was unable to bring about quality improvements. There were too
many rejects and the customers were furious. The US Headset
President gave a US$1m budget for the VP Quality to fix the
supplier’s problem or “else he had to take a forever
vacation”. In addition to the customer’s technical
team, AMREP gathered our best specialists with the special skills
from our different offices in Asia. Together they formed a team
and went in with the customer to take charge of the production
quality. The supplier gave up control of the production line
running the customer’s products. Their production manager
had to step aside and we took responsibility. We
re-organized the quality controls, worked with our customer’s
technical and engineering specialists, and trained the workers
and supervisors on the quality requirements. In
about 3 months the quality had improved greatly. Our customer
was satisfied and the production line was returned to the supplier’s
production management to manage the customer’s products. |
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