Technical Compliance

Case Example

AMREP was assigned quality inspection work at a Singapore Electronics Subcontractor located at Batam, Indonesia. AT&T Wireless quality engineers had spent weeks working with AMREP and the supplier to correct the quality defects on the final products. Frustration was growing between supplier's production management and AT&T's engineers. AMREP sat in at a customer/supplier argument meetings. In quiet conversations with the Supplier's production management AMREP found that the Supplier had sufficient technical capabilities to do a good job. AT&T Design and Engineering had given them a product which demanded more than their current capabilities could handle. However, as they were working with two different AT&T teams from different department, they became confused by different standards and requirements. However, no one from the supplier had the courage to say " We cannot do this because...." to the customer. That's Asian business culture for you.

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